Privacy Policy

1. Who We Are

ServiceLink (“we”, “us”, “our”) is an online marketplace connecting customers with local service professionals across Ireland. The data controller responsible for your personal data is ServiceLink, Greystones, Co. Wicklow, Ireland. Contact: hello@servicelink.ie.

We are the data controller for personal data collected through this platform. This policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).

2. Data We Collect

• Account data — name, email address, and password (hashed) when you register.
• Profile data — business name, phone number, website, service description, location, and images uploaded by service professionals.
• Inquiry data — name, email, and message submitted via service inquiry forms.
• Review data — ratings and written reviews submitted by registered users.
• Payment data — subscription payments are processed by Stripe. We do not store card details. We receive subscription status and billing period information from Stripe.
• Usage data — standard server logs including IP address, browser type, and pages visited.

3. How We Use Your Data

• To create and manage your account.
• To display your service listing to potential customers.
• To send you service-related notifications (approval, rejection, inquiries).
• To process subscription payments via Stripe.
• To respond to your support enquiries.
• To contact businesses about listing on ServiceLink, using contact details they gave us or that are publicly listed. Every such email includes an unsubscribe link, and we stop emailing anyone who uses it.
• To improve the platform and ensure its security.

Our legal basis for processing is contract performance (to provide the service you signed up for), legitimate interests (platform security and improvement, and contacting businesses about our service), and legal obligation where required.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe — for payment processing.
• Microsoft Azure — for hosting and image storage.
• Google — if you use Google Sign-In.

Your public service listing (name, description, location, images, contact details) is visible to all visitors of the platform.

5. Data Retention

We retain your account data for as long as your account is active. When you delete your account, your profile, listings, photos, reviews and enquiries are deleted straight away, and any paid subscription is cancelled. Payment records are kept for the period required by Irish tax law (generally six years), without your name attached. Deleted data may remain in encrypted backups for a short period until they are overwritten.

6. Your Rights (GDPR)

Under GDPR you have the right to:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data (“right to be forgotten”).
• Portability — receive your data in a machine-readable format.
• Objection — object to processing based on legitimate interests.
• Restriction — ask us to restrict processing of your data.

You can download your data and delete your account yourself under Edit Profile → Privacy & data. To stop marketing emails, use the unsubscribe link in any of them.

To exercise any other right, contact us at privacy@servicelink.ie. You also have the right to lodge a complaint with the Data Protection Commission of Ireland.

7. Cookies

We use cookies for essential platform functionality. See our Cookie Policy for details.

8. Changes to This Policy

We may update this policy from time to time. We will notify registered users of material changes by email. The “last updated” date at the top of this page reflects the most recent revision.

9. Contact

For any privacy-related questions, contact us at privacy@servicelink.ie.